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York Technical
College		 Instructional
Development		 Distance
Learning		 Work-based
Learning		 Library Education Technology Center
Desire2Learn Frequently Asked Questions

 

Student Problem: I have a student that cannot open a 97-2003 Word document in the "Content" area but, can open them in Drop-box. When she tries to open them in the "Content" it tells her that her login has expired. Her security settings are ok. What could be the problem?

Response: This issue can usually be resolved by clearing the Browsers Internet Cache and adding d2l.yorktech.edu as a trusted site. Tool bar on IE/Delete Browsing History

Student Problem: When I try to open my instructor's files in my course content "nothing" happens.

Student Problem: When I click on a link I get “secure and nonsecure” or “can’t navigate to this page” message.

Response: Go to the tool bar on IE/Internet Options/Security Tab/highlight Trusted Site/Custom settings button/Misc (go to the bottom of the list) Websites in less privileged web content and Enable.

 

Student: I keep receiving the following error when I try to send anything to my instructor. I get an error 500. What is wrong.

Answer: Email is limited to 1 MB total. If you are sending more than 1MB the system will return this error. 

Student: When I try to look at links my instructor has in his/hers course I get an error message "Navigation to this page is Cancelled." What do I do?

Answer: To protect your security, Internet Explorer 7 blocks Web sites that display non-secure content. If this is happening on your computer, you will see a "navigation cancelled" error message or a bar will appear above your address bar that states: "To help protect your security Internet Explorer has blocked this web site from displaying non-secure content.  

 

If you click that message box, you can then click "Display blocked content" and the Web site will appear.

For a more permanent solution follow the steps below:

  1. Click Tools on the top of your Internet Explorer screen.
  2. Click Internet Options.
  3. Click the Security tab.
  4. Click the Internet icon.
  5. Click Custom level.
  6. Locate Display mixed content
  7. Click the radio button next to Enable (the default setting is" Prompt ").
  8. Click OK to save your changes.

Please use the link below to update this incident in the Desire2Learn Support Center - we cannot guarantee response times when receiving emails directly.

http://helpdesk.desire2learn.com/login.aspx?IncidentNumber=78485